What's covered, what isn't, and what we need from you before work starts.
Every fix comes with a one-month checking warranty. This does not cover physical or water damage, including internal screen damage that isn't visible from the outside. Phone accessories aren't covered under this warranty.
If a device isn't in working condition when it arrives, we can't give an estimate until we've looked at it. After diagnosis we'll tell you the cost. If you decide not to go ahead, the diagnostic fee still applies:
The estimate can change if we find further problems, and the timeline can move for reasons outside our control. We'll always tell you before continuing.
Please back up anything important before you hand the device over. Customers are responsible for their own data, and we can't be held responsible for data lost during a fix.
We need your passcode to test that the device actually works before and after the job. We treat your personal information with respect and we don't go anywhere on the device beyond what's needed to test it.
On critical motherboard repairs, the existing damage means there's a small but real risk that the board fails further during the work, which can result in a part failure or, rarely, a device that can't be brought back. We'll explain this before starting any board-level job.
After a software update, Apple devices may show a “non-genuine part” notice for a replaced battery, screen, camera or charging port, and battery health may stop displaying. This is Apple's software behaviour, not a fault — the replacement part works as it should.
Please collect fixed devices within 30 days. See the Device Pickup Policy for the detail.
We'd rather explain it now than have you find out later.
Tech Guys
The Tech Guys has two shops in Halton Hills — device fixes, printing and passport photos under one roof. Choose the branch nearest you and we'll connect your call.