Tech Repair Guys - Intake

Tech Repair Guys

Welcome. Tell us a bit about you, then choose what you need.

Location

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Name *

Full name as it should appear on the receipt.

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Phone number *

Mobile number we can reach you on.

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Email *

Used for the receipt and any updates.

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Service type *

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Sale type *

Choose what is being sold.

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Notes

Anything else we should record. Optional.

Price

Sale price in Canadian dollars, before any discount or tax.

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Discount

Optional. Matches the Discount Type / Discount Value fields in Airtable.

Extra charge

Optional. Added after the discount, for example a rush fee. Matches Extra Charge in Airtable.

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Payment method

Determines the card surcharge, same rates as the Airtable checkout.

Sale terms and return policy

Please read before continuing.

Agreement. These terms apply to every product and service sold by Tech Repair Guys at the point of sale. By completing this purchase you confirm the details recorded on this form are accurate and that you accept the terms below.
Pricing, taxes, and card surcharges. All prices are in Canadian dollars and exclude applicable taxes unless stated otherwise. A credit card surcharge of 2.71% is applied to the total price after taxes. Debit card payments carry a flat fee of $0.15 added on top of the total price after taxes. Cash is accepted with no surcharge. All surcharges are shown to you at checkout before you pay.
Payment. Payment in full is due at the time of sale. Title to goods passes to you only once payment has cleared in full.
Device sales: warranty. The warranty period and coverage for any device sold by Tech Repair Guys depends on the device type and will be stated explicitly on your receipt at the time of purchase. Only the warranty written on your receipt applies. No warranty is implied beyond what is expressly stated.
Device sales: the remedy is repair. If a covered issue arises with your device, we will repair it. Exchange and money back are not available and are not an option under this policy.
Accessories. Accessories sold at Tech Repair Guys or Mobipc Wireless must be tested at the time of purchase. Once you leave the store with an accessory there are no returns and no exchanges for any problem arising afterwards.
Data on devices sold or traded. You are responsible for removing your personal data and signing out of all accounts before handing over any device. We are not liable for data left on a device you sell or trade to us.
Non-refundable goods and services. The following are final sale and cannot be refunded or exchanged once produced, activated, or supplied: passport and ID photos, prints, photocopies, scans, laminating, SIM cards, activations and ports, and any digital or data service already performed.
Prints, photocopies, and scans. Charges are calculated per sheet at the rates in effect on the day of service. You are responsible for the content, spelling, layout, and suitability of anything you ask us to print or copy. We check output for obvious print defects before handing it over; reprints for a defect on our part are free, and reprints for any other reason are charged at the normal rate.
Passport and ID photos. We take and print photos to the published specification for the document you tell us you are applying for, so it is important you identify that document correctly. Acceptance of any photograph is decided solely by the issuing authority, and we cannot guarantee acceptance or refund a rejected application.
SIM cards and activations. Network service is provided by the carrier, not by Tech Repair Guys, and is governed by the carrier's own terms. Coverage, speed, billing, number porting, and account issues are matters for the carrier. Government-issued identification may be required. Once a SIM is activated or a port has begun it cannot be refunded.
Limitation of liability. To the maximum extent permitted by law, our total liability for any claim arising from a sale, however caused, is limited to the amount you paid us for the item or service concerned. We are not liable for indirect, incidental, or consequential loss, including lost data, lost profit, lost business, loss of use, or the cost of a replacement device. Nothing here limits rights that cannot be excluded under Ontario consumer protection law.
Governing law. This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Please agree to the sale terms to continue.

Service consent and waiver

Please read carefully before signing. Signing confirms you accept all terms below.

Authorization. You confirm you are the owner of the device or are authorized by the owner to leave it for service, and you authorize Tech Repair Guys to open, disassemble, diagnose, test, and repair it. We may refuse or discontinue any job at our discretion, and we may photograph or record the device's condition for our records.
Diagnostic fee. If a device is not in operational condition, no estimate can be given until diagnosis is complete. We will then inform you of the charges. If you choose not to proceed, a diagnostic fee of $40 remains payable and is due upfront. This applies to cellphones, iPads and tablets, PCs, laptops, printers, gaming consoles, hard drives, headphones, joysticks, VCRs, and other miscellaneous items.
Estimates are not final quotes. Any price given at drop-off is an estimate. It may change if further faults are found, and the promised turnaround may change due to parts availability or other circumstances outside our control. We will contact you for approval before exceeding an approved amount. Estimates are valid for 30 days.
Special-order parts. Parts ordered specifically for your device may be non-refundable. If you cancel after a part has been ordered, you remain liable for its cost.
Back up your data first. You are responsible for backing up all personal data before leaving the device. Repair, diagnosis, software updates, and factory resets can erase data. We are not liable for any loss, corruption, or disclosure of data, photos, contacts, messages, accounts, or files, under any circumstances. Unless you purchase data recovery as a separate service, we make no undertaking to preserve or recover data.
Device accepted as-is. Devices brought for repair are often already damaged and may have faults not visible on inspection, including prior liquid exposure, previous third-party repairs, corrosion, hidden board damage, or worn components. Such devices can fail during or after service through no fault of ours.
High-risk and board-level repairs. You understand and agree that during critical motherboard or board-level work, due to the extent of existing damage, there is a rare risk that the board malfunctions, a component fails, or the device becomes unusable. You accept this risk. Board-level and liquid-damage work is attempted on a best-effort basis with no guarantee of success and no warranty.
Liquid-damaged devices. Liquid damage causes ongoing corrosion. A device that works after cleaning may fail days or weeks later. No warranty of any kind applies to liquid-damaged devices, and diagnostic and labour charges remain payable whether or not the repair succeeds.
Passcodes and account locks. We require your passcode or password to verify device functionality before and after repair. We treat your information with care and do not access personal content beyond what testing requires. We cannot bypass or remove activation locks (Apple ID, Google, Windows, or carrier locks); you must supply valid credentials, and without them testing may be limited or impossible. Devices that cannot be tested are returned untested with charges still payable.
Replacement parts. Unless expressly agreed in writing, parts may be new, refurbished, OEM, or high-quality aftermarket equivalents. Replaced parts become the property of Tech Repair Guys unless you request their return at drop-off.
Manufacturer warranty and non-genuine part prompts. Third-party repair may void your manufacturer or carrier warranty; you accept that risk. Following software updates, Apple devices with a replaced battery, LCD, camera, or charging port may display a "non-genuine part" message and may stop reporting battery health. This does not indicate a defect. The replacement part will work as efficiently as a genuine one.
Our warranty: what is covered. Repairs carry a 1 month checking warranty from the pickup date, covering only the specific part supplied and the workmanship performed, including internal screen damage that is not visible from the outside. It does not cover new or unrelated faults, accessories, batteries beyond defect, software or operating-system issues, or normal wear. Accessories are excluded entirely. A longer warranty applies only if it is written on your receipt.
Our warranty: what voids it. The warranty is void on any physical damage, drop, crack, bend, or pressure damage; any liquid exposure; any tampering, disassembly, or work by another party; removed or damaged seals or labels; or any board-level or liquid-damage job. Warranty claims require this receipt and the original device, and are limited to repair or replacement of the covered part at our option, or refund of the amount paid for that part. Warranty service does not extend the warranty period.
Payment and card surcharges. Payment in full is due when the device is collected. No device is released until payment clears. We accept the payment methods displayed in store. A credit card surcharge of 2.71% is applied to the total price after taxes. Debit card payments carry a flat fee of $0.15 added on top of the total price after taxes. Cash is accepted with no surcharge. All applicable surcharges are shown to you at checkout before you pay.
Pickup and unclaimed devices. We notify you by phone call, SMS, or email once your device is ready. Please keep your contact details up to date. Devices must be collected within 30 days of that notification unless we have agreed otherwise in writing. After 30 days Tech Repair Guys is not responsible for any loss, damage, or disposal of the device, a storage fee may apply, and the device may be discarded, recycled, or resold to recover unpaid service and storage costs, subject to applicable law. You remain liable for any shortfall.
Accessories left with the device. Remove SIM cards, memory cards, cases, screen protectors, straps, and other accessories before drop-off. We are not responsible for items left with the device, and screen protectors and adhesives are usually destroyed during repair.
House visits. On-site visits carry an initial fee of $125, covering the on-site visit and diagnosis. We provide a quote once diagnosis is complete. This fee is payable whether or not you proceed with the repair. Additional travel, parts, and labour are quoted separately.
Limitation of liability. To the maximum extent permitted by law, our total liability for any claim arising from this service, however caused, is limited to the amount you paid us for that service. We are not liable for indirect, incidental, or consequential loss, including lost data, lost profit, lost business, loss of use, or the cost of a replacement device. Nothing here limits rights that cannot be excluded under Ontario consumer protection law.
Governing law. This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
Acknowledgement. By signing, you confirm you have read, understood, and agree to all of the above, that the device details recorded on this form are accurate, and that you accept the risks described.

Signature *

An electronic signature is required on every job. It cannot be skipped.

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Customer copy

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